FAQ

UK IT Geeks has 3 basic @ a Advance plans in its kitty. Depending on the requirement, the best possible plan can be chosen.

The army of professionals at UK IT Geeks is well versed with the art of troubleshooting any software glitches affecting operating systems. Supporting the latest and even legacy operating systems, the brand of techies are not only good at troubleshooting error messages but providing support for a range of operating systems like Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000 and Windows XP.

All UK IT Geeks technicians are A+/MCP/MCSE Certified Professionals. Also doubling up as Network Administrators, UK IT Geeks support engineers possess extensive experience in Technical help desk environment to resolve issues related to legacy as well as emerging technologies.

Your call would be attended in the shortest time span possible because we know any glitch with a PC can end up throwing back the productivity quotient by a long way. However, to better let you know we have 3 mediums at our disposal i.e. email, chat and remote access technology. And as a client you are always at a liberty to choose any one out of the three.

Using a secured web connection UK IT Geeks technicians remotely view a computer screen. With a client’s permission they not only diagnose an issue on hand but even indulge in troubleshooting and providing resolution for a PC, network devices and other peripherals via the online route. All security features have been designed to allow UK IT Geeks engineers to securely connect via an Administrative capability and at the same time view, scan, and troubleshoot a computer remotely via a dedicated PC Care web access. “Call +44 800-0548-260 which is our toll-free number, to get the superficial advantages of UK IT Geeks Support services for your issues.”

Let us assure you the software used to view a PC screen is completely safe and secure. For at UK IT Geeks a session can be initiated only by the client, meaning that at no point in time UK IT Geeks Limited. technicians can access your PC without permission. And even once a session has been initiated, clients are at liberty to not only override a technician but also terminate the session at the click of a mouse. At UK IT Geeks, let us further assure you technicians only do what is necessary for repairing the issue on hand. Once their task is completed and a connection has terminated, they can never end up re-connecting to a PC unless another session is initiated.

At UK IT Geeks Limited, remote support assistance via a 56k modem is very much a possibility. However, there can be some latency depending upon the medium or a provider.

Yes, UK IT Geeks maintains a record of past interactions and case histories to save time and help clients better.

Anyone who has already purchased a subscription plan can end up using the same plan for gadgets purchased in the future or apply the same on ones already in possession. However, all this would be possible only till the time a plan is active and valid.

We support clients who have Microsoft Windows XP, Windows Vista and Linux Operating systems installed on their PC. We do not support Apple or Macintosh operating systems. However, in case if you are not clear what OS is installed on a PC, give us a call and our technicians will end up figuring it out for you.

UK IT Geeks accepts all major credit cards and yet at the same time allows clients to make a payment via its secure website or to a technician directly over the phone line.

At UK IT Geeks, all possible measures are taken to protect clients against any loss, misuse or alteration of information. The company uses industry-standard SSL techniques and encryption technologies while receiving any information online.

Protection of privacy is of utmost concern at UK IT Geeks. For at the end of the day UK Geeks believes all possible measures taken towards protection of personal information will enable it to provide a flawless customer service experience. In case, if you have any further queries please feel free to go through our privacy policy.